Terms & Conditions

1. About GetRide

GetRide is a technology platform that facilitates transportation bookings between passengers and drivers associated with Richmond Taxi.

The Platform may allow users to:

• Create an account
• Request transportation services
• Select available transportation services
• Enter pickup and destination locations
• View estimated or applicable fares
• Match with available drivers
• Track an active ride
• Communicate necessary ride information
• Make payments
• View ride history
• Rate or review rides
• Receive ride-related notifications

GetRide may modify, suspend, or discontinue features of the Platform at any time, subject to applicable law.

2. Eligibility

To use GetRide, you must:

• Provide accurate and complete information.
• Have the legal capacity to enter into these Terms.
• Comply with applicable laws and regulations.
• Use the Platform only for lawful purposes.

You must not use GetRide if you are prohibited from using transportation or ride-booking services under applicable law.

Drivers must satisfy all applicable licensing, insurance, vehicle, safety, background-check, and regulatory requirements applicable to their role and jurisdiction.

3. User Accounts

Certain GetRide features require you to create an account.

You may be required to provide:

• Full name
• Mobile phone number
• Email address, where applicable
• Account information
• Other information necessary to provide the service

You agree to provide accurate and current information.

You are responsible for maintaining the security of your account and authentication information.

You must not:

• Share your account with another person.
• Allow unauthorized persons to use your account.
• Create accounts using false information.
• Impersonate another person.
• Use another person's account without authorization.

You should notify us promptly if you believe your account has been compromised.

4. Phone Verification and OTP

GetRide may use phone-number verification and one-time passwords ("OTP") to authenticate users.

You agree to provide a valid mobile number that you are authorized to use.

OTP messages may be delivered through third-party telecommunications providers, including Telnyx.

You must not attempt to circumvent, manipulate, or interfere with the authentication process.

5. Booking a Ride

Passengers may request a ride through the GetRide Platform.

A booking request may require:

• Pickup location
• Destination
• Service type
• Passenger information
• Requested pickup time
• Other information required to process the booking

Submitting a booking request does not necessarily guarantee that a driver will accept the request.

A ride becomes confirmed when the Platform or an authorized representative indicates that the ride has been accepted or confirmed.

Availability may depend on:

• Driver availability
• Service zones
• Vehicle availability
• Traffic
• Weather
• Operational conditions
• Local regulations
• Other circumstances outside our reasonable control

6. Service Zones

GetRide may operate within designated geographic service zones.

The Platform may use your location and/or pickup location to determine whether a ride request is eligible for service.

We may:

• Define service zones
• Modify service zones
• Add or remove service areas
• Restrict certain services to specific geographic areas

A ride request may be rejected or unavailable if the pickup location falls outside an applicable service zone.

Service-zone availability does not guarantee that a driver will be available at a particular location or time.

7. Driver Matching and Assignment

GetRide may use automated or operational rules to identify and assign available drivers.

Driver matching may consider factors such as:

• Driver availability
• Location
• Service zone
• Vehicle type
• Current trip status
• Operational requirements
• Other applicable dispatch rules

We do not guarantee a specific driver unless expressly confirmed through the Platform.

8. Pickup and Passenger Responsibilities

Passengers are responsible for providing accurate pickup and destination information.

Passengers must:

• Be ready at the designated pickup location.
• Provide accurate booking information.
• Treat drivers respectfully.
• Follow reasonable safety instructions.
• Wear seat belts where required.
• Comply with applicable transportation laws.
• Avoid damaging the vehicle.

Passengers must not:

• Threaten, abuse, harass, or assault drivers.
• Damage or intentionally misuse vehicles.
• Carry prohibited or illegal items.
• Smoke or vape where prohibited.
• Consume alcohol or illegal substances in violation of applicable law or vehicle rules.
• Engage in dangerous behavior.

A driver may refuse or terminate a ride where reasonably necessary for safety or legal reasons.

9. Driver Responsibilities

Drivers using the Platform must:

• Maintain all required licenses and permits.
• Maintain legally required insurance.
• Operate an appropriate and legally compliant vehicle.
• Follow applicable transportation laws.
• Drive safely and responsibly.
• Treat passengers respectfully.
• Maintain accurate driver and vehicle information.
• Keep required documentation current.
• Follow applicable safety requirements.

Drivers must not:

• Use another driver's account.
• Provide false information.
• Manipulate trip information.
• Engage in discriminatory or abusive conduct.
• Request payment outside approved methods where prohibited.
• Use the Platform for unlawful purposes.

Violation of these requirements may result in suspension or termination of the driver's account.

10. Fares and Pricing

Fares may be calculated based on applicable pricing rules, which may include:

• Base fare
• Distance
• Time
• Service type
• Applicable fees
• Waiting time
• Additional charges
• Taxes
• Other legally permitted charges

The fare displayed before or during a booking may be an estimate unless specifically identified as a final fare.

The final amount may differ where permitted due to:

• Changes in destination
• Additional waiting time
• Additional distance
• Route changes
• Passenger-requested changes
• Applicable fees
• Other circumstances affecting the trip

All applicable taxes and legally required charges may be added to the fare.

11. Payments

GetRide may support electronic payment through third-party payment providers, including Clover.

By submitting a payment method, you authorize the applicable payment provider to process charges associated with your ride or other authorized transactions.

GetRide may receive transaction information necessary to confirm and manage payments.

We may not store complete payment-card information on our own systems where payment information is processed directly by the payment provider.

You are responsible for ensuring that your payment information is accurate and authorized.

12. Payment Disputes and Refunds

If you believe you were incorrectly charged, you should contact GetRide as soon as reasonably possible.

Refunds, credits, or adjustments may be issued where:

• A technical error occurred.
• A duplicate charge occurred.
• A payment was processed incorrectly.
• A refund is required by applicable law.
• Richmond Taxi determines that an adjustment is appropriate.

Certain charges may be non-refundable where permitted by applicable law.

Payment disputes may also be subject to the terms of the applicable payment provider.

13. Cancellation

Passengers may cancel a ride subject to applicable cancellation rules.

A cancellation fee may apply depending on:

• When the cancellation occurs
• Whether a driver has accepted the ride
• Whether the driver has arrived
• Waiting time
• Applicable fare rules

Any applicable cancellation fee should be displayed or communicated where reasonably possible.

Richmond Taxi may waive a cancellation fee where appropriate.

14. No-Show

If a passenger does not appear at the designated pickup location within the applicable waiting period, the driver may mark the ride as a no-show.

A no-show fee may apply where permitted by applicable fare rules and law.

Drivers should make reasonable efforts to identify the passenger and follow applicable pickup procedures before marking a ride as a no-show.

15. Waiting Time

Additional waiting charges may apply where permitted.

The applicable waiting period and charges may depend on:

• Vehicle/service type
• Pickup circumstances
• Local regulations
• Applicable pricing rules

Passengers should make reasonable efforts to be ready at the pickup location.

16. Location Services

GetRide uses location information to provide transportation services.

Location may be used to:

• Determine pickup locations
• Determine service-zone eligibility
• Identify nearby drivers
• Match passengers with drivers
• Track active trips
• Provide navigation and routing
• Improve operational safety

You must provide the necessary location permissions for features that require location information.

Disabling location permissions may prevent some Platform functionality from operating.

Our collection and use of location information is described further in our Privacy Policy.

17. Maps and Navigation

GetRide may use third-party mapping services, including:

• Google Maps
• OpenStreetMap and related services

Maps and route information are provided for convenience and may not always be accurate, complete, or current.

Drivers remain responsible for complying with traffic laws and exercising appropriate judgment while operating a vehicle.

18. Communications

GetRide may communicate with users through:

• SMS
• Phone calls
• Push notifications
• Email
• In-app notifications

Communications may include:

• OTP verification
• Booking confirmations
• Driver assignment
• Ride status
• Payment information
• Cancellation information
• Safety notifications
• Account notifications

Service-related communications are necessary to operate the Platform.

19. Ratings and Reviews

GetRide may allow passengers and drivers to rate or review each other.

Ratings and reviews must be:

• Honest
• Relevant
• Respectful
• Based on genuine experience

Users must not submit:

• False reviews
• Manipulated ratings
• Threatening content
• Abusive content
• Discriminatory content
• Personal information belonging to another person

We may remove or restrict content that violates these Terms or applicable policies.

20. Lost Property

If you leave personal property in a vehicle, you should contact GetRide or Richmond Taxi as soon as possible.

We may assist in communicating with the relevant driver.

However, we cannot guarantee that lost property will be recovered.

Users are responsible for checking the vehicle before completing a trip.

21. Prohibited Conduct

You must not use GetRide to:

• Commit or facilitate illegal activities.
• Harass or threaten another person.
• Impersonate another person.
• Provide false information.
• Access another user's account.
• Circumvent security mechanisms.
• Reverse engineer the Platform where prohibited by law.
• Introduce malware or malicious code.
• Interfere with Platform operations.
• Manipulate fares, bookings, ratings, or dispatch systems.
• Use automated systems to abuse the Platform.
• Collect information about other users without authorization.
• Use the Platform in a manner that could endanger another person.

22. Account Suspension and Termination

We may suspend, restrict, or terminate an account where reasonably necessary, including when:

• These Terms are violated.
• Fraudulent activity is suspected.
• False information is provided.
• The Platform is misused.
• User safety is at risk.
• Payment obligations are not satisfied.
• Required driver documentation is invalid or expired.
• Applicable law requires us to do so.

Where appropriate and permitted by law, we may provide notice and an opportunity to address the issue.

Termination may result in loss of access to the account and Platform features.

23. Intellectual Property

The GetRide name, logo, software, design, content, trademarks, graphics, interfaces, and related materials are owned by or licensed to Richmond Taxi PVT LTD and are protected by applicable intellectual-property laws.

You may use the Platform only for its intended purpose.

You must not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Platform except where expressly permitted by law or authorized by Richmond Taxi.

24. User Content

Where the Platform allows users to submit content, including ratings, reviews, comments, photographs, or other materials, you remain responsible for the content you submit.

You represent that you have the necessary rights to submit such content.

By submitting content, you grant Richmond Taxi a non-exclusive, worldwide, royalty-free license to use, reproduce, store, display, and process the content as reasonably necessary to operate, maintain, and improve the Platform, subject to applicable law and our Privacy Policy.

25. Third-Party Services

GetRide may integrate with third-party services, including:

Third-party services may have their own terms and privacy policies.

Richmond Taxi is not responsible for services that are operated independently by third parties, except to the extent required by applicable law.

26. Availability of the Platform

We aim to keep GetRide available and reliable but do not guarantee uninterrupted access.

The Platform may become temporarily unavailable due to:

• Maintenance
• Software updates
• Network failures
• Server failures
• Security incidents
• Weather or emergencies
• Third-party service outages
• Events beyond our reasonable control

We may modify or suspend portions of the Platform where reasonably necessary.

27. Safety

Transportation involves inherent risks.

Users should:

• Follow applicable safety instructions.
• Wear seat belts where required.
• Avoid distracting drivers.
• Follow traffic and transportation laws.
• Report safety concerns promptly.

In an emergency, contact the appropriate emergency services before contacting GetRide.

GetRide does not replace emergency services.

28. Disclaimer

To the maximum extent permitted by applicable law, the Platform and related services are provided on an "as available" and "as reasonably available" basis.

We do not guarantee that:

• A driver will always be available.
• A ride will always be accepted.
• A ride will arrive at a particular time.
• Estimated arrival times will always be accurate.
• Map or route information will always be accurate.
• The Platform will be uninterrupted or error-free.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Richmond Taxi PVT LTD will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Platform.

This may include losses arising from:

• Delays
• Cancellations
• Lost property
• Service interruptions
• Incorrect information
• Third-party service interruptions
• Unauthorized access
• Events beyond our reasonable control

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded or limited.

30. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Richmond Taxi PVT LTD and its officers, employees, contractors, and service providers harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms.
• Your misuse of the Platform.
• Your violation of applicable laws.
• Your infringement of another person's rights.
• Your intentional or negligent conduct.

This provision applies only to the extent permitted by applicable law.

33. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we may provide notice through the Platform, Website, email, or other reasonable means.

The updated Terms will become effective on the date stated at the beginning of the revised Terms.

Your continued use of GetRide after the effective date constitutes acceptance of the updated Terms to the extent permitted by applicable law.

34. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia, Canada, and the applicable federal laws of Canada, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms limits any mandatory consumer rights or protections available to you under applicable law.

35. Dispute Resolution

If you have a complaint or dispute regarding GetRide, we encourage you to first contact Richmond Taxi so that we can attempt to resolve the matter informally.

You may contact us using the details below.

Nothing in this section prevents you from exercising rights or remedies that cannot legally be waived or restricted.

37. Acceptance of Terms

By downloading, accessing, registering for, or using GetRide, you confirm that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with these Terms.
• You will use GetRide only for lawful purposes.
• You will provide accurate information.
• You understand that transportation availability and pricing may vary.

If you do not agree with these Terms, you must discontinue use of GetRide.