Richmond Taxi PVT LTD ("Richmond Taxi", "we", "us", or "our") operates the GetRide mobile application (the "App") and the website available at https://www.getride.ca/ (the "Website").
This Privacy Policy explains how we collect, use, disclose, store, protect, and delete information when you use GetRide, including when you create an account, request or provide transportation services, communicate with us, make payments, or use location-based features.
By using GetRide, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use GetRide, we may collect the following categories of information.
1.1 Account and Contact Information
When you create or use a GetRide account, we may collect:
- Full name
- Mobile phone number
- Email address, where provided
- Account credentials or authentication information
- Profile information
- Information necessary to provide customer or driver services
We use this information to create and maintain your account, authenticate your identity, communicate with you, and provide GetRide services.
1.2 Phone Number and OTP Verification
GetRide uses your mobile phone number to authenticate your account.
We may send a one-time password (OTP) to your registered phone number to verify your identity and secure your account.
OTP and SMS delivery services may be provided through Telnyx or its service infrastructure.
Your phone number may also be used to send service-related communications, including account notifications, booking confirmations, ride updates, and other communications necessary to operate the service.
1.3 Location Information
Location information is an important part of the GetRide service.
With your permission, GetRide may access your device's location information, including precise location, to provide location-based functionality.
Depending on your role and use of the App, location information may be used to:
- Identify your current or approximate pickup location
- Determine whether a requested trip is within an available service zone
- Display your location on the map
- Identify nearby available drivers
- Send ride requests to appropriate drivers
- Allow drivers to locate passengers
- Support pickup and drop-off
- Track an active trip
- Provide navigation and routing functionality
- Calculate or assist with trip-related information
- Improve the safety and reliability of transportation services
- Prevent fraudulent or unauthorized use of the service
For drivers, location information may be collected while the driver is available to receive ride requests and/or while providing an active ride, depending on the functionality enabled in the App.
Location permissions can generally be managed through your device settings. Certain GetRide features may not function correctly if the required location permission is disabled.
1.4 Ride and Booking Information
When you request or provide a ride, we may collect:
- Pickup location
- Drop-off location
- Trip date and time
- Ride request information
- Driver assignment
- Ride status
- Trip distance and duration
- Fare and pricing information
- Cancellation information
- Ride history
- Ratings and reviews
- Information exchanged as necessary to facilitate the ride
This information is used to provide and manage transportation services.
1.5 Payment and Transaction Information
GetRide may allow you to pay for transportation services through supported payment methods.
Payments may be processed through Clover and related payment-processing infrastructure.
Depending on the payment method and integration, payment information may be processed directly by the payment provider. We do not intend to store complete payment-card information such as full card numbers or security codes on our own systems unless specifically required and securely supported by our payment-processing implementation.
Payment and transaction information may include:
- Transaction ID
- Payment status
- Amount charged
- Payment method
- Refund information
- Billing-related information
Clover may process payment information according to its own privacy practices and applicable requirements.
1.6 Device and Technical Information
When you use GetRide, certain technical information may be collected automatically or generated by the application, such as:
- Device type
- Operating system
- App version
- IP address
- Device configuration
- Network information
- Technical identifiers
- Security-related information
- Application usage information necessary to operate and secure the service
This information may be used for security, service operation, troubleshooting, fraud prevention, and improving application performance.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Providing the GetRide Service
We use information to:
- Create and manage accounts
- Authenticate users
- Process ride requests
- Match passengers with available drivers
- Determine applicable service zones
- Facilitate pickup and drop-off
- Track active trips
- Calculate fares
- Process payments
- Provide trip history
- Provide customer and driver support
Communications
We may use your information to send:
- OTP verification messages
- Booking confirmations
- Driver assignment notifications
- Ride status updates
- Cancellation notifications
- Payment notifications
- Account-related communications
- Important service announcements
Safety and Security
We may use information to:
- Detect and prevent fraud
- Detect unauthorized account activity
- Protect users, drivers, and the platform
- Investigate complaints or disputes
- Enforce our terms and policies
- Protect our systems and infrastructure
Service Improvement
We may use information to understand how GetRide is used, improve our features, improve service reliability, and develop new functionality.
Legal and Regulatory Compliance
We may process and retain information when necessary to:
- Comply with applicable laws
- Respond to lawful requests
- Resolve disputes
- Enforce legal rights
- Protect our legal interests
- Meet regulatory or record-keeping requirements
3. How We Share Information
We do not sell your personal information.
We may disclose or provide access to information to the following categories of recipients when necessary to operate GetRide.
Drivers and Customers
Information may be shared between passengers and drivers when necessary to facilitate a ride.
For example, a driver may receive information necessary to complete a requested ride, such as pickup information and relevant trip details.
Similarly, a passenger may receive information about an assigned driver that is necessary to identify and complete the ride.
Service Providers
We may use third-party service providers that process information on our behalf, including providers for:
- Cloud hosting and infrastructure
- Payment processing
- SMS and OTP delivery
- Mapping and geolocation services
- Security and technical services
These providers may only access information necessary to provide their services or as otherwise permitted by applicable law.
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with a legal obligation
- Respond to a valid legal process
- Protect users or the public
- Prevent fraud or illegal activity
- Protect our rights, property, or safety
4. Third-Party Services
GetRide relies on certain third-party services and infrastructure.
Amazon Web Services (AWS)
Our application backend and infrastructure may be hosted using Amazon Web Services (AWS) to store and process information required to operate GetRide.
Clover
Clover may be used to process payments and payment-related transactions subject to Clover's own privacy policies and terms.
Google Maps
GetRide may use Google Maps and related Google mapping services for mapping, location, geocoding, routing, and navigation functionality.
OpenStreetMap
GetRide may use OpenStreetMap and related mapping services for map data and location-related functionality.
Telnyx
GetRide may use Telnyx for SMS and OTP delivery. Your phone number and information necessary to deliver verification messages may be processed through Telnyx.
Third-party providers may process information according to their own privacy policies and applicable laws.
5. Location Permission and Location Data
GetRide requires location functionality to provide core transportation features.
For passengers, location may be used to:
- Determine pickup location
- Determine service-zone availability
- Find nearby drivers
- Facilitate driver-passenger matching
- Track an active ride
- Provide map and navigation functionality
For drivers, location may be used to:
- Determine availability within service areas
- Receive appropriate ride requests
- Allow passengers to identify the driver's location
- Support navigation and pickup
- Track an active trip
We only use location information for legitimate transportation, safety, operational, and service-related purposes.
You may control location permissions through your device's operating-system settings. Disabling location access may prevent certain GetRide features from functioning.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Security measures may include:
- Secure HTTPS/TLS communications
- Authentication and authorization controls
- Access restrictions
- Secure cloud infrastructure
- Appropriate database and server security
- Monitoring and security controls
- Restricted access to personal information
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the security of your device and protecting any authentication information associated with your account.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide GetRide services, maintain business and transaction records, resolve disputes, prevent fraud, maintain security, comply with legal obligations, and enforce our agreements.
Different categories of information may be retained for different periods.
For example:
- Account information may be retained while your account is active.
- Ride and transaction information may be retained for operational, accounting, dispute-resolution, security, or legal purposes.
- Location information may be retained where necessary for ride history, safety, dispute resolution, fraud prevention, or legal requirements.
- OTP information may be retained only as necessary for authentication and security.
Certain records may be retained when required by law.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
8. Account Deletion and Data Deletion
You may request deletion of your GetRide account.
Where available, you can initiate account deletion from within the GetRide application through the account or profile settings.
We will delete or anonymize personal information associated with your account as required by applicable law and our data-retention requirements.
Certain information may need to be retained where required or permitted by law, including information necessary for:
- Legal compliance
- Financial and transaction records
- Fraud prevention
- Security
- Dispute resolution
- Enforcement of agreements
- Protection of legal rights
Where information must be retained for these reasons, we will limit its use to the applicable purpose.
External Account Deletion
We will provide an externally accessible account-deletion mechanism through our Website for users who cannot access the application.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request information about how your data is used
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request restriction of certain processing
- Make a complaint to an applicable privacy or regulatory authority
Some rights may be subject to legal or regulatory limitations.
To exercise your privacy rights, contact us using the information provided below.
10. Communications
We may send you service-related communications necessary to operate your GetRide account.
These may include:
- OTP messages
- Ride confirmations
- Driver assignment notifications
- Ride status updates
- Payment notifications
- Account and security notifications
- Important changes to our services
Some communications are essential to the operation of the service and cannot be disabled while you maintain an active account.
Where applicable, you may be able to manage optional promotional communications through available account settings or communication preferences.
11. Cookies and Website Technologies
Our Website may use cookies and similar technologies to:
- Operate the Website
- Remember preferences
- Understand Website usage
- Improve Website functionality
- Maintain security
- Analyze Website performance
You may be able to control cookies through your browser settings.
The mobile application may use technologies necessary for authentication, security, application functionality, and service operation.
12. Children's Privacy
GetRide is intended for users who are legally permitted to use transportation and ride-booking services.
GetRide is not directed toward children, and we do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
13. International Data Processing
GetRide uses third-party infrastructure and service providers that may process information in countries other than the country in which you reside.
For example, our infrastructure may use AWS and other service providers that operate internationally.
Where personal information is transferred or processed internationally, we take reasonable steps to protect the information in accordance with applicable privacy laws.
14. Third-Party Links and Services
GetRide may contain links to third-party websites, services, or applications.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make material changes, we may provide notice through the App, Website, or other appropriate communication methods.
The "Last Updated" date at the top of this Privacy Policy indicates when the policy was most recently revised.
16. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Richmond Taxi PVT LTD
2440 Shell RD
Richmond, BC V6X 2P1
Canada
For privacy-related requests, please contact us using the information above and provide sufficient information for us to identify your account and understand your request.
17. Consent
By using GetRide, you acknowledge that you have read and understood this Privacy Policy and that your information may be collected, used, disclosed, and retained as described in this Privacy Policy and as permitted by applicable law.
Where required by law, we will obtain appropriate consent before collecting or processing personal or sensitive information.
© 2026 Richmond Taxi Pvt. Ltd. All Rights Reserved.